Testimonials
It is important to us that we listen to the feedback we receive. below you will find testimonials from our staff; visiting professionals; our service users, and their close relatives.
Service user testimonials
-
"The staff make me aware of my choices and help me make decisions, but do not force me to do something i don't want to do".
-
"I feel that i can always approach staff if i have questions about my health".
-
"i choose what to do everyday and do my self-care; i have a shower and a shave, and wear clean clothes everyday".
-
"i do not feel restricted from doing the things i like to do. the staff support me when i want to go and see my mum, as well as going for a coffee with my brother in town".
-
"The staff help me feel safe at great glens. they are compassionate with me, and i understand that they are here to look after me".
-
"I feel safe here. It's a positive place and I'm really happy here. Staff have my best interests at heart and they make a concerted effort to get to know me better".
-
"They seem to have a good sense of what's the matter and look for changes in how i am feeling. i sense they understand me".
Staff testimonials
-
"As a team we all have different skills, which means we are able to learn from one another and ensure smooth adaptability when approaching our resident's changing needs. Happiness is at the forefront of what we do, and it is only through great teamwork that we are able to focus on everyone's individual priorities".
-
"As well as feeling safe to work here, i feel that i belong to a diverse and inclusive team".
-
"Diversity is really celebrated in our team, which means that we are able to learn from people of all backgrounds. not only does this make the working environment welcoming, but it feels like we're working towards a culture of fairness and inclusivity".
visiting family and friends' testimonials
-
"staff are very helpful, and often give me updates regarding my brother's wellbeing. the environment in which he lives is friendly, and i am very happy with his care".
-
"the open door policy of great glens supported by good communicatios skills certainly goes a long way in assisting residents and relatives".
-
"the staff provide good communication, which i believe is the key to making sure everyone is happy regarding the care of my family member".
-
"she loves living at great glens and speaks affectionately about the staff and how well they care for her".
visiting professionals' testimonials
-
"i met the manager of great glens and she was absolutely lovely to speak with. we had an excellent conversation about the value of transparency and collaboration between services and professionals. as an advocate, i really value the co-operation of staff to help me do my job, and how everyone works together to ensure the best for the residents".
-
"i found great glens' staff and managers to be patient, flexible, and very understanding of their service users' needs. they were excellent collaborators and it was a pleasant experience working with them".
-
"i look forward to working with great glens in the future. they were open to hosting and working with university students, and it is clear that they are able to provide an excellent environment for such".
-
“Service Users expressed how happy they were with their experience of living at Great Glens Facility and felt that they were listened to and that the support was beneficial in many ways”.
-
"I was impressed from what I saw at Great Glens".